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TO TRANSLATE
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global
emotional 
intelligence
Happenings
'Round the
World

en francais

LET ME PRO-
MOTE YOUR
SERVICES

TESTIMONIALS

emotional 
intelligence 
articles

Is EQ fluff? See
economic value

Emotional 
Intelligence
Tests


WHAT IS
COACHING?


emotional
intelligence
quotations

SAMPLE
EZINES

MEDIA ARTICLES
on C
oaching

AFFIRMATIONS
just for you!

EQ READING
LIST

PERSONAL
DEVELOPMENT
READING LIST


coaching 
quotes

EFFECT OF
COACHING
ON THE 
BOTTOM LINE

ETHICS &
STANDARDS

emotional
intelligence
books

BEST
PRACTICES:
EQ coaching

JUST  WHAT IS EQ?              

FAQs about 
Coaching

GRIEF
COACHING

THERAPIST?
MSW?
READ HERE
1. 

MARKETING
COACHING
!

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Susan's E-cards

 

 

WORKSHOPS

We create workshops to fit your needs. Give us a call - 210-496-0678.

EQ-Culture for Organizations:
Give your workplace a culture of emotional intelligence.  It makes a difference to the bottom line, helps you acquire and retain good employees, builds leadership and customer/client service skills, builds resilience, and helps buffer stress management.

REVIEW:  "Susan is a polished speaker. She took a specific topic and make it generally applicable as I knew she would, giving each of us something to take home.  She gave us lots of ideas to apply to [the current situation]"  ~David Flack, President, SAPCA  

Susan is a regular speaker for cruise lines on topics of stress management, life enrichment and emotional intelligence.

SAMPLE TOPICS

READY TO TAKE THE PLUNGE?
Got your eyes closed, your nifty lucky spidey necklace, your spiderman suit? Ready for a freefall into a crash landing?  Not with this workshop.

WHEN YOU 
INITIATE CHANGE, 
DON'T 
FREEFALL!

Prepare yourself and others.

For managers, CEOs, HR personnel, Boards, Directors, Clergy

Maximize your chances of success

Whether starting a new division, launching a new program, introducing a new policy, or blending with another business (acquisition, merger), a Leap of Faith alone isn't good enough.
  • Learn the particular stages of major change
  • Timing
  • How to prepare yourself and others
  • What to expect 
  • How to minimize friction
  • How to nip resistance in the bud
  • Who's Voted Most Likely to Resist
  • Dealing with the aftermath
  • How to frame positively

You  need more than a wing and a prayer; more than your Spidey necklace for good luck.

All MAJOR CHANGES require preparation and involve predictable stages and development angst.

This presentation takes a look at the universals of all MAJOR CHANGES and the emotional intelligence competencies that apply.  Learn how to prepare yourself and others to make the transition as easy and successful as possible.   

                               MOBBING
                               Having problems with mobbing at your organization?  No, mobbing
                               is not illegal.  Nor is a "hostile environment."  But is it any way to treat
                               people, or your customers, or clients ... it relates ... and is it the way  you
                               want your organization to run.  If you'd like to change "the way things
                               are done around here, try an Emotional Intelligence Program.  It takes
                               the focus off the dispute at hand, providing a middle ground, and a new
                               'frame'.  EMAIL ME if you'd like information.


                              OPTIMISM
                             
Let's look on the bright side ...

A cute little graphic for what is probably THE MOST SERIOUS TOOL your business or organization can have.  

Change your attitude, change your altitude -- optimists are WINNERS.  It's a learned attitude -- their lives are no better and no worse than yours!

Optimism is the facilitator of emotional intelligence, and it can be learned, and your EQ is much more important to your success and happiness than your IQ, so ...
  • Optimists accomplish more
  • Optimism predicts success if anything from school, to sales, to management
  • Optimists live longer, healthier lives
  • Pessimists give up after a setback; optimists come back strong
  • Using Optimistic attribution as a tool
  • When to use optimism, when to use pessimism
  • You're the manager?  Find out when to play the optimist, when to play the pessimist
  • Some jobs require "pessimism," some require "optimism"
  • How to tell who's an optimist and who isn't

"In the first two years on the job, salesmen who scored high for optimism sold 37% more insurance than their more pessimistic brethren." - Fortune

"Pessimistic salesmen quit twice as often as optimists."   - New York Times

 

                      New Workshop ... CHARGE!


                LEADERSHIP:  T
HE EMOTIONAL INTELLIGENCE OF
                                       NAPOLEON BONAPARTE
              
The writings of Napoleon Bonaparte are used to illustrate the emotional
                intelligence competencies that helps leaders lead and win "wars".

 

In  the writings of Napoleon, if we change the words Prince, etc. to LEADER, and change Nation, etc. to BUSINESS we have the prescription for Primal Leadership.

 It's easy to get lost in the military glory of Napoleon.  What we overlook, and what is brought out in this presentation, is that he was a Leader - running both an army and a country - and that to do this, he worked with people.  Before all those battles we read about, he 'met' with the troops and, if you think your leadership is hard - he had to incite hungry men with no shoes in sub-zero weather to go out and possibly die while enumerating saddles, bridles, tents and jars of jelly.  

(For a great account of I CAN EITHER COUNT JARS OF RASPBERRY JAM or RUN NAPOLEON OUT OF SPAIN, BUT NOT BOTH-cf. the Duke of Wellington, GO HERE.)

"It is as necessary for the heart to feel as for the body to be fed."  
                              ~Napoleon Bonaparte
  • Nothing goes well in a [business] system in which words are in contradiction to facts. [integrity]
  • The allies we gain by victory, will turn against us upon the bare whisper of our defeat. [the use of force]
  • A [Leader] is always wrong who speaks in anger. [emotional management]
  • None but indolent [Leaders] grow fat in their palaces [involvement, intentionality]
  • Respect the people you deliver. [integrity]
  • The best policy is simplicity and truth. [authenticity and personal power]
  • A [Leader] must speak to the eyes.  It does well with the people. [interpersonal skills]
  • In [business], there is a wide difference between promises and performance [integrity, modeling, intentionality]
  • To conduct [business both internally and to the public] deep thought, profound analysis, and the faculty of unwearied attention are necessary [focus, intentionality]
  • There is glory and true greatness in raising oneself by the heart. [primal leadership]
  • You cannot treat with all the world at once. [focus, emotional management]
  • Speeches pass away, but acts remain. [authenticity, intentionality]

And on inspiring the "troops":  "Soldiers, forty centuries are looking down upon you from these pyramids." - said to his army before the battle of the Pyramids, July 2, 1797 [emotional appeal]

                            VERSION II:  Examines emotional intelligence and leadership through a
                             variety of famous individuals from various cultures, fields and times
                             including Warren Buffett, Napoleon, Hannibal, Mother Teresa, William
                             Pickering, Albert Einstein, John Wayne, Queen Isabella of Spain,
                             Jacqueline Kennedy Onassis,  Muhammed Ali, George Washington
                            Carver, Vince Lombardi and others.

                           SAIL THROUGH TRANSITIONS
                           When the seas get rough, ride the waves

MAY DAY!  MAY DAY!

With today's modern instruments, we don't see this happen so much.  Do you have "today's modern instruments"?  That's what this course is all about:

HOW TO KEEP YOUR BOAT AFLOAT WHEN THE STORMS HIT.

There are certain things common to all transitions.  In nautical metaphor, the properties and stages of transitions are discussed - what to do, how to cope, how to GROW through your transitions, not just GO through them.

Learn it now ... you'll need it later ... life IS transition!

  • How to make your vessel seaworthy
  • Don't be a cork bobbing on the ocean; it's a matter of physics
  • Waves - trench, frequency, height
  • Mustering - how to prepare for an emergency
  • Tendering - aka other ways to get there
  • What 'crew' to take with you
  • Every sailor needs a barometer
  • Your anchor, your mooring
  • Stabilizers ... a Good Idea
  • The Winds of Change
  • Life Vests - what's the whistle?  what's the light?
  • Ballast ... and when to shift it
  • Navigation officers and maps

 

ANTI-MOBBING WORKSHOP
Make It Go Away
Be a trendsetter and bring this workshop to your organization NOW.

Bullying ... scapegoating ... mobbing ... whatever you call it, get it out of your office!

It hurts people, destroys morale, makes your P&P manual a travesty, undermines the credibility of managers, may be construed as mental-mental injury or worse, a civil tort, drives the best employees away, ruins your recruiting efforts, and paralyzes your office with distraction and fear.

  • What Mobbing is
  • History
  • Voted Most Likely to Be Mobbed
  • Voted Most Likely to Mob
  • What kind of organization              makes mobbing more likely to occur
  • The case for collaborative leadership
  • What to do if your boss orders you to Mob
  • How it effects the individual and the organization and what to do about it
  • How to create a psychologically safe work place
  • Managers who don't care or won't see
  • Prevention v. inoculation; treatment v. cure

PEOPLE SHOULD NOT BE TREATED THIS WAY.  NO EXCUSES, NO EXCEPTIONS.

"Nothing is more arrogant than the weakness which feels itself supported by power."  ~Napoleon Bonaparte 

 

EMOTIONAL INTELLIGENCE
EQ ... for all you want to do 

You've heard it said your EQ is 7x as important to your success and happiness as IQ... 
What if you have 100 employees and each of them increases their EQ?  The effect on the organization would be ...
You do the math!

THIS IS YOUR BRAIN ON EQ!

 Emotional intelligence is how we relate to others, motivate ourselves and handle our emotions.  

Emotional intelligence includes such competencies as creativity, flexiblity, interpersonal skills, optimism, team work, leadership, authenticity ... 

Think of the possibilities if everyone in your organization raised their EQ skill levels!  You'd have each person with a higher EQ working in a framework where the general level of interpersonal skills had been raised so the group-effect
impact could be exponential.  

In this presentation, learn:

  • What EQ is and why you'd want to have it
  • 14 separate competencies
  • Assessment tools
  • Who's got it, who doesn't
  • Experts in the field
  • Eine kleine neuroscience
  • Why it's crucial to your health
  • Resources
  • How to operationalize concepts
  • The crucial role of coaching
  • How to increase your EQ

An emotionally intelligent work culture affects your bottom line positively.  For research, go here.

 

 

INTUITION
The "blackmarket" version of "information" gets legal and gets results!

Gut level feeling, feminine intuition, your Inner Self, spirit guide, divine ... it's got a million names and a lot of mystery surrounding it.

Fluff?  Has no place in a serious office?  Think again.  It gave:

  • Einstein the theory of relativity
  • Frederick Banting, M.D., the basis of insulin
  • Elias Howe the key to the invention of the sewing machine
  • James Watson, M.D., the molecular structure of DNA
  • What is "intuition" and where does it come from
  • Who has it and who doesn't
  • How to get it
  • How do you know if its intuition or fear or fantasy?
  •  The scientific data 
  • The experimental research reports
  • How to develop yours and how and when to use it
  • Implicit memory
  • Different ways intuition gives us messages
  • Your surest protection 

Faster than a speeding bullet ... more powerful than a mighty locomotive ... able to leap ... it's the SUPERHERO of decision-making, 'reading' others, and personal safety

Link Exchange:
www.confidenceworld.com - FREE Confidence building exercises, tools and resources for a confident new you.

 
Momentum Coaching
210.496.0678
sdunn@susandunn.cc